Frequently Asked Questions
Everything you need to know about your luxury nail experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their beauty essentials sooner.
What is your return policy for beauty products?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Are your nail polishes and gels cruelty-free?
Yes, at The Nail Bar Beauty & Co., we are committed to ethical beauty. All of our proprietary polishes and gels are 100% cruelty-free and vegan-friendly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
What should I do if my items arrive damaged?
We take great care in packaging, but if an item arrives damaged, please email us within 48 hours of delivery with a photo of the product. We will send a replacement immediately at no extra cost.